Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- United Kingdom : 1 - 2 business days
- United States : 5 - 7 business days
- Europe : 3 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalised orders
Yes I take custom orders upon request, please get in touch with your ideas.
Gift wrapping and packaging
All items are packed securely to avoid any damage during transit, I do not include any priced invoices within parcels, instead your invoice will be emailed to you separately after purchase. If you would like a note included within your box I can provide this. (designed for customers who are ordering for somebody else as a gift)
Order Processing time?
Unless stated within the items description most items are made to order and all orders are crafted and posted once a week (every Tuesday) for example if you place an order on a Friday it will be completed and shipped on the following Tuesday.
On the rare occasion that your chosen product is out of stock I will inform you via a private message.
Thank you
Wholesale availability
Wholesale orders are welcome and If you're looking to buy large or multiple quantities please contact me for more information and we can talk about the pricing and processing of your request.
Shipping Methods?
Orders are sent via Royal Mail or Parcelforce. Express shipping upgrades are available at checkout if you need your order sooner.